Terms and Conditions
All bookings are accepted on the strict understanding that the pupil has read, understood and accepted our terms and conditions. By booking a course with Intensively Chilled you are indicating that you have read and understood the terms and conditions and agree to adhere and abide by them.
The pupil must hold a current valid driving license, provisional, full or international, and must produce it on or in advance of, your first driving session.
The pupil must be fit to drive with regard to legal and medical requirements. This includes being able to satisfy the driving test eyesight requirements of being able to read a vehicle number plate at a distance of 20.5 metres or 67ft.
The course will last the duration of the hours booked. The total hours booked includes the time required for taking the practical test. If needed additional hours can be booked in with your instructor by the school at the hourly rate of £30 per hour standard, £32.50 per hour Premium & £35 per hour Xtreme for term time or £33 per hour for Standard, £35.50 per hour for Premium or £38 per hour for Xtreme for School Holidays. Payment will be taken by the school in advance of any extra lessons being booked.
As part of the course you will take a mock test with a different senior instructor to determine your suitability to sit the practical test. This will take place after you've completed all your training hours and at least one day prior to your test. If in the senior instructors opinion they feel that you are not ready to take your practical driving test due to safety reasons, then you will not be allowed to take your driving test. If this is the case you will not be offered a refund and will lose the DVSA element of your fee and be required to pay and book another test at a cost of £77 once all remedial work has been completed.
All remedial work will be outside of what the initial course booking fee covered and is chargeable at a rate of £30 per hour standard, £32.50 per hour Premium & £35 per hour Xtreme for term time or £33 per hour for Standard, £35.50 per hour for Premium or £38 per hour for Xtreme for School Holidays, this is why we offer you the opportunity to overbook and be refunded the difference in hours at the rate you paid if you pass sooner.
Full payment is required to secure your course booking and is payable at time of booking.
No refunds will be given at any time unless the school is unable to carry out the course from their perspective due to unforeseen circumstances.
We may be able to reschedule the course if agreed in advance that the course going ahead depends upon the pupil passing the theory test in time to book the practical and such failure to do so would in no way impact on the instructor losing work and income for that pre-defined period. Should there be an impact then we will proceed with all of your course as planned.
If you pass your test and have unused hours remaining these will only be refunded to you if you completed your course as was originally planned and emailed. In any situation whereby the course has been changed by the pupil or anyone outside of the school resulting in the hours not being able to be completed by the school as planned then you will not be enitiled to any refund. We are happy to refund remaning hours after a successful test pass with the school whereby the original contract has been followed or whereby the school or Instructor cut short the hours in the belief that the pupil didn't require them all. Whereby qualification for a refund is met there is a £25+VAT admin fee chargeable against the refund amount, this will automatically be deducted and the remaining balance will be sent via cheque and recorded delivery.
There may be on occasion a need to change the days/times of your course due to another pupils test clashing with your course due to reasons outside of our control. In this situation we will give you as much notice as possible and change your course to ensure all our commitments are met.
You are assigned an instructor and at no point can this be changed to another. We may at our discretion change the course to a weekly one in extreme circumstances should we deem the pupil not fit for the Intensive pace.
We will not refund you any fees paid if you don't like the instructor or are unable to do any of the pre-booked days/hours due to sickness, your own transport issues, work calling you in etc and are not bound to offer any alternative. We are under no obligation to change days of your course due to any of the above either and you will lose your fee for any days you do not attend. Your practical driving test cannot be booked until you have successfully passed your theory test. (It is recommended that wherever possible you take your theory test prior to commencing your intensive driving course. Intensively Chilled can offer theory test tuition as an additional service and this can be discussed when booking your course). There is a £30 admin fee cost on any refunds given under this term.
When taking an intensive course, it is not advisable to drive continuously. Short breaks can be arranged between you and your instructor.
It is your responsibility to notify your instructor as and when you have passed your theory test in order for your practical driving test to be booked. Should the theory test have not been passed by the course start date, then the course will continue as planned but the hours allocated to the test day will be used as teaching hours and the test fee will be lost, requiring a fee of £77 to be paid once the theory has been passed and you require the booking of the practical test to be done. The school must book the practical to ensure it fits the instructors diary, no tests booked directly by pupils can be allocated.
Practical driving tests are booked with the Driving & Vehicle Standards Agency (DVSA) and availability cannot be guaranteed. In the event that a practical test cannot be booked for the end of the course, then an alternative test will be offered for a date and time that is agreeable to both you and the instructor. No refund of any of the course fee will be applicable in this case. Course fee covers a weekday test only. Should a weekend test be required or given then an additional fee of £40 is required to be paid by the pupil.
In the event your test is delayed you will be required to take a 3 hour pre-test at the rate of £30 per hour standard, £32.50 per hour Premium & £35 per hour Xtreme for term time or £33 per hour for Standard, £35.50 per hour for Premium or £38 per hour for Xtreme for School Holidays a few days prior to your test to refresh you on key test route information
*The rate you paid is determined by taking the total fee, minus £62 for the dvsa fee, divide the remainder by the hours assigned to that course which then gives you an hourly rate. We take that hourly rate and times it by the outstanding hours and this creates your refund figure.
Intensively Chilled cannot be held responsible, or liable, for the test fee in the event that your practical driving test is cancelled by the DVSA, for whatever reason.
Term Times and School Holiday dates are detrmined by the school adhering to the Norfolk County Council's Academic dates for each applicable year. A £3 per hour additional charge is made for School Holiday dates, this also applies to Bank Holidays.